Vaixus Technologies provides highly specialized, labor-intensive DNS infrastructure audit and remediation services. Unlike software products or subscription services that can be "un-activated," the work performed by our engineers begins immediately upon engagement commencement and cannot be undone or reclaimed.
Our services involve significant upfront technical labor including: manual DNS record analysis, custom SPF flattening calculations, DKIM key generation, DMARC policy modeling, vendor coordination, and implementation of DNS changes. This work is performed by senior engineers on a per-engagement basis and represents a direct, non-recoverable time investment.
This refund policy is designed to be explicit and unambiguous. We encourage all prospective clients to review the scope of work, ask questions during the diagnostic call, and fully understand what they are commissioning before making a payment.
The following services are strictly non-refundable once the audit and deployment process has commenced:
"Commencement" is formally defined as any of the following, whichever occurs first: (a) execution of the first DNS lookup query against the Client's domain; (b) access of the Client's registrar or ESP dashboard; (c) generation of any DKIM key material; or (d) any written communication from Vaixus Technologies confirming the start of work.
The only circumstance in which a refund may be considered is if the Client submits a written cancellation request before commencement as defined in § 02, and Vaixus Technologies confirms in writing that no work has been initiated.
To request a pre-commencement cancellation, the Client must:
- Email soorya@vaixus.tech with the subject line:
CANCELLATION REQUEST — [Company Name] — [Invoice Number] - Provide the invoice number and date of payment.
- Receive an explicit written confirmation from Vaixus Technologies acknowledging that no work has commenced.
Pre-commencement refunds, if approved, will be processed within ten (10) business days, net of any payment processing fees charged by the payment provider (typically 5% for Paddle transactions). Wire transfer fees are non-recoverable.
Vaixus Technologies reserves the right to decline any refund request if work has commenced in any form. The Company's determination of whether work has commenced is final.
If the Client believes that the contracted services were not delivered in accordance with the agreed scope of work, the Client must raise a formal dispute within fourteen (14) calendar days of receiving the final deliverable. Disputes raised after this window will not be considered for any form of remediation or credit.
The Client must submit a written dispute notice to soorya@vaixus.tech specifying:
- The invoice number and engagement date.
- A precise technical description of the alleged deficiency, referencing specific DNS records or configurations.
- Supporting evidence (e.g., DNS lookup output, DMARC report data, postmaster screenshots).
Upon receipt of a valid dispute notice, Vaixus Technologies will investigate and respond within five (5) business days. Where a genuine technical deficiency in the Company's work is identified, the Company's sole obligation is to re-perform the specific deficient work at no additional charge. Cash refunds will not be issued for service delivery disputes where work has been performed.
Vaixus Technologies does not issue refunds based on dissatisfaction with email deliverability outcomes following technically correct service delivery. Email deliverability is influenced by numerous factors outside the Company's scope and control, including:
- The Client's email content quality and spam trigger characteristics.
- The Client's sending volume, cadence, and list hygiene practices.
- Third-party spam filter and inbox provider decisions.
- The Client's historical sender reputation and domain age.
- Post-delivery changes made to DNS records or ESP configurations by the Client or a third party.
- Changes to Google, Yahoo, or other inbox provider policies enacted after service delivery.
The Company warrants that all DNS configurations will be technically correct and RFC-compliant at the time of delivery. The Company does not warrant any specific inbox placement rate, open rate, or business outcome.
If a Client fails to provide required access credentials, registrar access, or necessary information within ten (10) business days of a written request from Vaixus Technologies, the engagement may be classified as Client-abandoned. In such cases:
- No refund will be issued for work already initiated.
- The engagement will be formally closed. Re-engagement requires a new service order and payment.
- Partial deliverables completed to the point of abandonment will be provided to the Client upon request.
Vaixus Technologies is not responsible for delays caused by the Client's internal approval processes, IT policy restrictions, or unavailability of authorized personnel.
The Client agrees not to initiate chargebacks or payment disputes through their bank or card issuer for services rendered under this policy. Initiating a chargeback for services that have commenced, in violation of this Policy, will be considered a material breach of the service agreement. Vaixus Technologies reserves the right to contest all chargebacks with supporting documentation of work performed and to pursue recovery of amounts owed through available legal channels.
If you have a genuine concern about a payment or service, please contact us directly at soorya@vaixus.tech before initiating a dispute with your payment provider. We are committed to resolving legitimate concerns promptly.
This Refund Policy is governed by the laws of India. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Tiruppur, Tamil Nadu, India, as set forth in the Terms of Service.
For refund requests, dispute notices, or policy inquiries, contact:
Vaixus Technologies
Tiruppur, Tamil Nadu, India
Email: soorya@vaixus.tech
Subject line format: REFUND/DISPUTE — [Company Name] — [Invoice Number]
We respond to all policy-related correspondence within two (2) business days.